At Al Noor Traders, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The item is unused and in original packaging
• The return request is made within 7 days of delivery

❌ Items that are not eligible for return:

• Used or damaged by the customer
• Missing original packaging or accessories
• Clearance or final sale items (if applicable)

2. Return Process

To initiate a return:

1. Contact us via WhatsApp / Email / Phone
2. Provide:
   • Order number
   • Product details
   • Reason for return (with pictures if damaged)
3. Our team will review and guide you further

3. Refund Policy

Once your return is approved:

• Refunds will be processed within 5–10 business days
• Refund method:
  • Bank transfer
  • EasyPaisa / JazzCash
  • Original payment method (if applicable)

4. Exchange Policy

We offer exchanges for:

• Defective or damaged products
• Wrong item delivered

✔ Exchange is subject to stock availability

5. Shipping Costs

• If the issue is from our side (wrong/damaged item) → We cover shipping cost
• If customer changes mind → Customer pays return shipping

6. Non-Refundable Situations

Refunds will not be issued if:

• Product is used or installed
• Damage caused by improper handling
• Return request made after 7 days

7. Order Cancellation

• Orders can be cancelled before shipment only
• Once shipped, cancellation is not possible